FAQ

We are an Italian company specialized in professional fitness equipment for gyms, fitness centers, and home gyms. We carefully select each product to ensure long-term durability and optimal biomechanics. Thanks to efficient operations, we offer some of the most competitive prices on the Italian market.

Yes. All products sold on our website are brand new and shipped directly from our warehouses or our logistics partners' warehouses.

Of course. For any questions or doubts, write to support@solcato.com or call +39 349 417 3119: we’ll be happy to help you.

Yes. We support gyms, fitness centers, and home gyms in selecting and arranging equipment based on space, budget, and goals. The consultation is free and without obligation. For more information, write to support@solcato.com or call +39 349 417 3119.

Yes. We provide customized quotes with advantageous pricing for large orders. To receive a dedicated quote, write to support@solcato.com or call +39 349 417 3119.

Yes. On each product page you will always find dimensions and technical specifications to check the required space.

Yes, but only for machines not currently in stock. If you want to customize the color of a machine, write to support@solcato.com or call +39 349 417 3119 to check availability before purchasing.

Delivery is made to street level. For bulky items, the courier is equipped with a hydraulic tail lift and pallet jack to facilitate unloading. Before delivery, you will be contacted by phone to arrange a time.

To ensure maximum protection during transport, we usually ship in reinforced wooden crates on pallets. The product generally requires assembly following the included instructions. In rare cases, depending on logistics, it may arrive already assembled.

Yes. As soon as your order is shipped, you will receive an email with a tracking link.

Yes. You can pay in 3 interest-free installments with PayPal or Klarna.

We accept Credit/Debit Cards, PayPal, Klarna, Google/Apple Pay, and Bank Transfer (SEPA).

All products are covered by legal warranty: 24 months for private customers and 12 months for business (VAT-registered) purchases.

Yes. We provide support even after purchase and assistance with spare parts. For any request, write to support@solcato.com or call +39 349 417 3119.

Yes. You have 14 days from delivery to exercise your right of withdrawal. To start a return, write to support@solcato.com or call +39 349 417 3119. The product must be returned in its original packaging. As these are bulky goods, return shipping costs are the responsibility of the customer.

Yes. Simply enter your company details, PEC, and SDI code during checkout to receive a legally valid electronic invoice.

Orders cannot be modified directly. If you want to change or cancel an order, write to support@solcato.com or call +39 349 417 3119 as soon as possible.